Update 3:10 PM PST 2/20/21
All the available stock has been depleted. The order period is over. Thanks everyone.
We will continue to work with our suppliers and dealers to get access to stock starting next week. The massive shortage means we will likely have to pay a bit more than wholesale price for restocks. If we were to be able to secure anything, it will be made opened to the public at a market price. We will do our best to secure more stock at the best price possible.
Update 1:30 PM PST 2/20/21
Duplicate orders from the G1 purchases this morning are cleaned out.
Right now we have 30 or so of the Pikachu box left. They are set to open at 3pm for Group 2
Update 11:04 AM PST 2/20/21
We appreciate your business, and we wanted to let you know as soon as we could that we have sold through our stock of Shining Fates. Preorder passes for Shining Fates were redeemed on a first-come-first-served basis within individual groups that were distributed based on purchase order. As Shining Fates was incredibly under-printed by The Pokemon Company, products were sold out very early in the redemption process. We apologize for the disappointment that has been caused.
Unused preorder passes can be used as a gift card for any item in our store, or refunded by contacting our customer support team at firstname.lastname@example.org. If you contact our customer support team for that refund, we do ask for your patience, as we are dealing with an extremly high ticket volume this weekend.
We have divided the customers that have purchased the pre-order pass for the Pokemon Shining Fates Feb Release into groups. Each customer will receive an email with information on which group they belong to, along with the available time when the product will be open for purchase.
The expected startline for each of the groups:
Group 1 : Saturday 2/20 - 9 AM - 3 PM PST
Group 2 : Saturday 2/20 - 3 PM - 9 PM PST
Group 3 : Sunday 2/21 - 9 AM - 3 PM PST
Group 4 : Sunday 2/21 - 3 PM - 9 PM PST
To place an order, the customers must follow the next steps:
Log in to the customer account that has a completed pre-order pass purchase, at the provided timeline to make the purchase for the product.
Find the Pokemon Shining Fates Feb Release Items at:
- Add the item to your cart and proceed to checkout.
The product will be unlocked for the customer’s account tied to the purchase of the pre-order pass.
There will be a limit on how many of each item you can buy.
Make Sure Your Account Has Access
Important: The email on the account must match the one you use to purchase the Preorder Pass
Already Have an Account
if you have an account already, log in and check that your shipping and other account details are up to date.
Don’t Remember Your Account
You should email Support team using the email for which you have used to purchase the Preorder Pass. We will send you an invite to activate the account so it’s tied to the email you used for your Preorder Pass Purchase. Just follow the instruction to activate the account.
You’ll get an email to confirm that you’ve created an account.
If you didn’t receive an email, check your trash or spam folders.
To sign in to your account
Go to the Gameroom site
Click Log In at the top-right of the screen.
Enter your credentials and click Sign in.
Test Your Access – The testing period has now CLOSED.
You will be able to test your account access between Wednesday night and Friday morning by following the steps:
Log in to your account at the following link - https://www.foundrygameroom.com/account/login
Click on the https://www.foundrygameroom.com/products/preorder-pass-trial-product, where you should be able to see the test product
If there is an issue, please contact our Support team at email@example.com.
This will be a trial product, not the actual items. You will not be able to add the Shining fates products to your cart prior to the live order period.